FAQ – Reshape

Frequently Asked Questions

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I am new to Sculpt & Strength-based classes. Can I still join?

Absolutely. All Reshape classes are designed to be accessible for all levels, from complete beginners to experienced movers. Our instructors provide modifications and progressions throughout class, allowing you to move in a way that feels right for you.

What should I bring?

We recommend wearing comfortable activewear that allows you to move freely. Grip socks are recommended for Pilates classes. You’re welcome to bring your own water bottle, and filtered water is also available at the studio. Towels are provided for your convenience.

Do I need to bring my own mat or equipment?

No. All mats and class equipment are provided by the studio.

How early should I arrive?

The studio opens 15 minutes before each class. We recommend arriving at least 10 minutes before class to check in, settle in, and prepare for your session.

Can I join if I'm running late?

Classes begin promptly at the scheduled start time and the studio doors close once class has begun. To create the best experience for everyone in the room, late entry is not possible.

What if I have an injury or physical limitation?

Please let your instructor know before class. Our team can offer modifications where appropriate to help you move safely and confidently.

Do you have changing rooms, lockers, and showers?

Yes. The studio is equipped with changing rooms, lockers, and showers for your convenience. Towels and bathroom amenities, including shampoo, conditioner, and shower gel, are also available.

What is Compression Therapy?

Compression Therapy uses Normatec® dynamic compression technology to support circulation, lymphatic flow, and recovery. Sessions are designed to help reduce feelings of heaviness and puffiness while leaving you feeling refreshed and re-energised.

Do I need to be a member to book Compression Therapy?

No. Compression Therapy sessions can be booked separately, subject to availability.

How do I book a class?

Classes and recovery sessions can be booked directly through the Reshape website and app. We are also available through ClassPass and Wellpass.

Can I cancel my booking?

Bookings can be cancelled up to 12 hours before the scheduled class. Please refer to our booking policy for full details.

Do you offer private sessions?

Yes. Private Pilates, Yoga, recovery experiences, and bespoke events are available upon request.

Do you offer gift vouchers?

Yes. Gift vouchers are available as both digital and physical gift cards and can be redeemed for classes, memberships, and recovery experiences.

Do you host private events?

Yes. We offer bespoke experiences for birthdays, anniversaries, bachelorette celebrations, corporate networking and wellbeing events, team gatherings, and private groups. Visit our Private Events page or get in touch to learn more.